Authors: L: Keith LaFerriere
Keith LaFerriere is the Managing Partner for Visual Activity, LLC, a Massachusetts-based UX consultancy. He has a thing for user-centered design and his drum kit and can be seen bouncing from coffee shops all across the country in search of the best customer service.
Articles By This Author
Hat Heads vs. Bed Heads
Issue 246September 25, 2007
Calm tension, communicate more easily, and run your projects more efficiently by applying the right relationship management techniques.
